Refund policy

Thank you for supporting our small business! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.

Returns

• You have 30 days from the date of delivery to return an item for a refund or exchange.

• To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition that you received it

  • In the original packaging (if applicable)

  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Honey

• Dahlia starts or tubers
  

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• If approved, your refund will be processed.

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).

Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

• How to Start a Return

  To initiate a return or exchange, please contact us at melsbusybees@outlook.com with your order number and reason for return. We’ll provide instructions for how to proceed.

Right to Refuse Service

We reserve the right to refuse service, cancel orders, or restrict access to our website and services at our discretion, in accordance with applicable laws.

This may include (but is not limited to) situations involving:

• Fraudulent, suspicious, or abusive activity

• Harassment, hate speech, or inappropriate communication

• Violation of our Terms of Service or store policies

• Chargeback abuse or repeated disputes

• Attempts to exploit or misuse our services